The rain shower head provided a nice touch in the bathroom. The staff seemed overwhelmed and not responsive to requests.

I really enjoyed my stay, especially the comfy King Room and the relaxing pool area. The hotel also had a great fitness center that helped me unwind after a long day. The only downside was the temporary lounge setup, which felt a bit awkward at times. 😊

wonderful experience with friendly staff who made us feel special

Wonderful customer service and amenities.

I stayed for 1 night in a Standard King Room. The decor is charming, and the lounge areas are inviting. The complimentary coffee in the lobby is a nice touch. The staff was accommodating and attentive during my visit. I appreciated the cleanliness throughout the space. ☕

Decent Stay with Room for Improvement

We spent one night in a King Room. Relaxing by the pool was a highlight, but the dining options were limited, so plan ahead. The check-in process was smooth, but I recommend double-checking the internet connection upon arrival. A friendly bar staff would enhance the experience!

The Crowne Plaza Syracuse has charming decor and lovely lounge areas that made it easy for me to navigate the hotel comfortably. The inviting ambiance truly enhanced my overall experience during my weekend stay.

More attentive housekeeping service would enhance the experience.

Had a comfy stay, especially loved the rain shower and the clean room. The fitness center was also a nice perk! Will definitely choose this place again.

I thoroughly enjoyed the charming decor and inviting lounge areas, which made navigating the hotel easy and comfortable for someone like me. The ambiance truly added a lovely touch to my stay at Crowne Plaza Syracuse, An IHG Hotel.

More attentive housekeeping service would enhance the experience.

The Crowne Plaza Syracuse has a charming decor that creates a welcoming atmosphere, making it easy for seniors like myself to navigate the lovely lounge areas comfortably. The inviting ambiance truly made my stay more enjoyable.

More attentive housekeeping service would enhance the experience.

great access to parks and attractions for city explorers

I really appreciated the friendly restaurant staff and the quick access to Syracuse University, making my weekend all about exploring the city. it was a delight to find both the Everson Museum of Art and City Market just a short walk away, so I could easily stroll around and soak in the local vibes.

The hotel had a charming decor with lovely lounge areas, making it easy for seniors to navigate and enjoy their stay comfortably. The inviting ambiance made me feel right at home as I strolled through the space.

More attentive housekeeping service for better cleanliness.

I had a wonderful time during my stay at Crowne Plaza Syracuse. The hotel features a unique round building design, making it feel spacious. I appreciated the cleanliness of my room, which maintained a welcoming atmosphere. The bar and restaurant on-site offered decent meals, and the staff were friendly and attentive. However, the blackout curtains left a significant gap, letting in a lot of light and noise from the highway. This made it difficult to sleep well. I also experienced problems with the Wi-Fi connection, which required me to go down to the lobby to get online. While the parking was convenient, it came with an extra cost that added up. I think the hotel could improve soundproofing and internet reliability to enhance the guest experience.

The hotel was conveniently located near downtown Syracuse, making it easy for us to explore fun spots like the Syracuse Symphony Orchestra and Manley Field House. Our favorite moment was enjoying delicious takeout from the restaurant after a long day, all thanks to the friendly staff!

My kids wished for a quieter room. we could hear conversations from the connecting room next door.

Enjoyed delicious Sicilian cunzato bread during breakfast and appreciated the convenient parking and helpful staff. However, the heating in our room was ineffective, leading to a chilly night despite extra blankets. Additionally, the soaps provided did not lather well, making cleanliness a struggle. Another concern was the feeling of neglect from staff when I was unclear about my checkout time, as I had to deal with unwanted door access from other guests.